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FAQs

Are the items on your site for rental or for purchase?

All items found on our site are for purchase, and all listed prices are purchase prices. 


How far in advance do you suggest I place my order?

We suggest at least 3 - 4 weeks between your order date and the date of your event. This ensures enough time for production as well as delivery time with UPS. Rush orders are welcome as well, and we always do our best to accommodate. For rush orders please call 888.274.0669.


How long will it take for my order to ship?

Processing times normally range from 5-7 business days. During peak seasons, processing times may extend up to 10 business days or more. Please also factor in UPS shipping transit time, which varies depending on your location. To view UPS transit times for the U.S. click here. For rush orders, please contact us at 888.274.0669.

Do you offer samples or swatches of your products?

Prestige Linens offers swatches for many of our fabrics, in hundreds of colors. In addition, we also offer complete set swatch booklets that display all available colors for a particular fabric. Swatches and booklets can be found in the Swatches & Booklets category on our site. Actual product samples are available for certain items in the Product Samples category on our site.


Do you offer volume discounts?

Yes, we do offer volume discounts according to the dollar amount of your order total. Our volume discount table can be viewed here.


 I have a chair cover that I don't see on your site.  Do you make custom chair covers?

Customized chair covers are our specialty. Customized chair covers (or other custom products) can be made from either a sample that is provided to us or from scratch, provided that we have dimensions. Our innovative product developers are skilled with the experience and craftsmanship to bring your design to life. In addition, there is no setup fee or surcharge for customized orders for 50 pieces or more.


We have a color or fabric that isn't found on your site. Do you offer any other products than what is found online?

We welcome you to send in any sample you are trying to match. If we don't have it here, we'll make every effort to find it for you. (Please remember to include contact info when sending in samples!)

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